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FAQs

Delivery and Payment

Orders within the EU and Switzerland are usually delivered in 2-4 business days.

How much does shipping cost?

  • Home delivery (GLS) – €6,59

For all orders over €60, shipping is completely free!

You can pay for your order using the following payment methods:

  • Credit or debit card
  • PayPal
  • Apple Pay, Google Pay, or Shop Pay
  • Bank transfer / QR code
  • 3 interest-free installments via Klarna
Why does the pre-workout harden or clump?

It's normal and doesn't affect how it works.

The main cause is citrulline malate - it's hygroscopic, so it pulls moisture out of the air. Every time you open the tub, humid air gets in and the powder gradually firms up. The formula and the active doses stay exactly the same.

Break the clumps with a spoon or shake the tub, then mix your serving with water as usual - it dissolves like always. To keep it to a minimum, close the lid right after use and store it somewhere dry, not in the bathroom or next to the stove.

Can I take Pump Non-Stim Pre-workout in the evening?

Yes!

Pump is caffeine-free, so it won’t disrupt your sleep (but it can still give you a nice boost). You can take it before an evening workout and still fall asleep normally at night.

What kind of workouts should I take Pump Non-Stim Pre-workout before?

Thanks to its comprehensive formula, Pump can be taken before any type of training - gym workouts, running, cycling, field or ice training, or even a match.

Is Pump Non-Stim Pre-workout safe for your health?

Yes.

The formula of Pump (just like all of our products) is designed to be not only safe for your health, but also beneficial for your performance.

If you stick to the recommended dosage, you definitely won’t be putting your health at risk.

Can Pump Non-Stim Pre-workout affect sleep even though it’s caffeine-free?

No - in most cases, it won’t.

Pump Non-Stim Pre-workout contains no caffeine or other stimulants, so it shouldn’t disrupt falling asleep or sleep quality. In fact, because it doesn’t stimulate the nervous system, it’s suitable even for evening workouts.

If you still feel like you fall asleep worse after taking it, it’s more likely due to the late workout itself, higher intensity, or going to bed shortly after training - not the product.

Couldn't find an answer to your question?

In that case, please visit our general FAQs.

Alternatively, drop us a message in the chat on our "Contact" page (bottom right) and we'll get back to you instantly. Prefer email? Reach us at info@officialcomplex.com and we'll reply within 24 hours.

Disclaimer

Food supplement. Not a substitute for a varied and balanced diet or a healthy lifestyle. Do not exceed the recommended daily dose.

If you are taking medication, have a medical condition, are pregnant or breastfeeding, consult a doctor or pharmacist before use. Not suitable for children or persons under 18 years of age.

Keep out of reach of children. Store in a dry place, below 25 °C, protected from direct sunlight and moisture. The minimum durability date is indicated on the packaging.