FAQs

How can I print the voucher?

You can download the sample voucher PDF for printing here.

This file serves only as an example - it does not contain a unique code. We will send you the code by email after the order is completed.

How do I redeem the voucher?

Before you pay, you’ll see a field labeled "Discount code / Gift card". Just paste the voucher code into this field and click "Apply". The full value of your voucher will then be deducted from your order.

How long is the voucher valid for?

Vouchers are valid for exactly one calendar year from the date of purchase.

How does buying a voucher work?

The confirmation and gift voucher will be emailed to you immediately after you complete your order. After that, you’ll be able to print your voucher (or the one you’re giving as a gift) or forward it. The voucher is automatically activated immediately after payment.

Can I use the voucher more than once?

Yes, absolutely! You can use the voucher as many times as you want, so you don’t have to worry about it expiring just because you don’t use the full balance on your first order.

Couldn't find an answer to your question?

In that case, please visit our general FAQs.

Alternatively, drop us a message in the chat on our "Contact" page (bottom right) and we'll get back to you instantly. Prefer email? Reach us at info@officialcomplex.com and we'll reply within 24 hours.

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